Teachable Course Progress Not Updating? A Student Checklist

If your Teachable course progress is not updating, first return to the lesson and select Complete and Continue. Simply watching a lesson or opening the next item from the sidebar may not mark the previous lesson complete. If that does not work, check course requirements, video playback, and the account you are using.

Check how completion actually works

Teachable's student help explains that the Complete and Continue control records completion and moves you forward. A checkmark should then appear beside the finished lesson, and the overall progress percentage should increase. Opening a lesson directly from the sidebar is different: it does not automatically record that lesson as completed. Before troubleshooting your browser, revisit the last lesson you finished and look for the completion control. If it is present, use it once and then return to the curriculum to check the indicator. Avoid repeatedly clicking while the page is loading. A slow connection may delay the interface, so allow the page to settle before deciding the change did not save.

Look for locked or scheduled lessons

Some Teachable schools use a sequence of required lessons or quizzes. A lock icon can indicate that an earlier requirement must be finished first. A clock icon indicates content scheduled for release later, which is not the same as a technical failure. Check the curriculum for these icons before assuming that your progress data has disappeared. If the course requires watching a full video or passing a quiz, finish that requirement according to the instructor's rules. Do not confuse an unreleased lesson with one that failed to save your completion. A learner can have accurate progress and still be unable to open the next section.

If the lesson itself is inaccessible rather than merely showing an unchanged completion percentage, read our guide to locked Teachable lessons, drip dates, and sequential requirements. It explains the clock versus lock distinction, UTC release timing, and the school's access controls without treating a scheduled lesson as a playback problem.

Troubleshoot the lesson player

If the video will not play or stalls, progress may be difficult to complete. Teachable recommends reducing playback quality from the player's settings, updating your browser, or trying a different supported browser. If you use Firefox, its support guide specifically suggests checking that privacy protection is set to Standard when course functions misbehave. Test the same lesson after changing only one variable at a time. This makes it easier to explain the issue if you need help. Record whether the video plays, whether the completion button appears, and whether the checkmark changes after you use it.

If the video itself keeps buffering or displays a player error code, use our Teachable video playback troubleshooting guide to isolate the playback problem before treating it as missing progress.

Check your account and device

Make sure you signed in with the email address associated with your enrollment. Students can belong to several Teachable schools, so confirm that you are viewing the intended school and course. If you switch between the mobile app and the website, remember that the official iOS guide says progress syncs with the web. Check again after reconnecting to the internet, especially if you were studying while offline. If you use multiple devices, compare the curriculum on each after refreshing. Do not assume that a different school dashboard is evidence that your original course progress was erased.

Know when to contact the school

Your school owner manages course content and student access. If the steps above do not help, contact the school with the course name, lesson title, approximate time, browser or app, and a description of the missing checkmark. Avoid sharing passwords or payment details in a support message. Ask whether the course has completion or quiz requirements and whether the owner can reset progress if appropriate. Teachable's help documentation says school owners handle many enrollment and course-specific issues, while platform support primarily addresses technical problems. A precise report is more useful than repeatedly restarting the whole course.

The short version

Start by using Complete and Continue, then check lock and clock icons, playback, and the correct school account. If the completion checkmark still does not appear, send the school a concise description of the affected lesson and what you already tried. For separate guidance on saving accessible course media for personal offline study, see the Teachable Downloader overview.

For a separate way to capture what you learned while watching, see our Teachable video note-taking guide.

If every lesson shows complete but your award is still missing, follow our Teachable certificate troubleshooting guide to check issuance and the Certificate tab.